Return & Exchange Policy

Introduction

At ALYNOOR, we value your trust and satisfaction. While we maintain strict quality control to ensure every product meets our standards, we understand that sometimes exchanges may be necessary. This page explains our Return & Exchange Policy for orders placed on our website.

No Return & No Refund Policy

  • We do not accept returns or offer refunds once an order has been delivered.

  • Customers are requested to carefully check product details, size guides, and descriptions before placing an order.

Exchange Policy

We offer exchange within 7 days of receiving your order, under the following conditions:

  • The product must be unused, unworn, and in its original packaging.

  • Exchanges are only applicable for size issues or manufacturing defects.

  • The exchange request must be made within 7 days of delivery by contacting our support team.

  • Customers may be required to cover delivery charges for the exchange process.

Non-Exchangeable Items

For hygiene and safety reasons, certain items may not be eligible for exchange (e.g., accessories or customized products). Such exceptions will be clearly mentioned on the product page.

Process for Exchange

  1. Contact us via phone or email within 7 days of receiving your parcel.

  2. Share your order number and details of the issue.

  3. Our team will guide you through the exchange procedure.

  4. Once approved, you may send the item back for processing.

Contact Us

If you wish to request an exchange or need more information, please contact us:

📩 Email: alynoorstore@gmail.com
📞 Phone: 0300 7659095